Contact Center Representatives (Temporary)

Location: Hyattsville, MD
Date Posted: 08-29-2017
Contact Center Representatives (Temporary)

TeleSolv is seeking representatives to support to a contact center operation in Hyattsville, MD. The operation requires Contact Center Representatives who are fluent in English. The ideal candidate will have some experience interacting with the general public in a professional setting.

Position Overview: 

Contact representatives will conduct inquiries, complete registration information, and answer inquiries from callers with questions regarding Federal emergency assistance. 

Responsibilities: 
  • Conduct a telephone interviews of persons seeking emergency assistance;
  • Accurately enter registration information and call notes into designated databases;
  • Exhibit outstanding communication and customer service skills;
  • Perform other related tasks as assigned.
Requirements:
  • Must have proficiency in reading, writing, and speaking English, fluently; 
  • Must demonstrate experience interpreting and translating from English to Chinese;
  • Must be able to pass a background investigation; 
  • Must be computer literate and have working knowledge of the MS Office Suite.
  • Must be a United States Citizen and 18 years of age or older 
We welcome resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
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