On Call Biometric Technician

Location: Memphis, TN
Date Posted: 04-10-2017
TeleSolv Consulting is seeking an On-Call Biometric Technician to provide general support to the Application Support Centers (ASC) Operations and Facilitates Services for U.S. Citizenship and Immigration Services (USCIS). ASC's collect applicant biometrics and identity data (e.g. digital fingerprints, photographs, driver's license scan, passport scan, and signatures) and reschedule applicants for processing. Note - this position is on call with hours ranging from 0-29 hours per week as applicant scheduling will fluctuate throughout the year.  

Days and Hours of Operations are Monday thru Friday (7:45 a.m. to 4:15 p.m.) No hours are guaranteed, on call employees can be scheduled from 0-29 hours any given week depending on staffing shortages. The situations by which the Site Supervisor may schedule you for work are when employees get sick, go on vacation, leave work due to emergencies and when the work flow demands increase to the point that requires extra help in order to get the customers processed in a timely manner. Full time hours are expected when being placed as the Backup Site Supervisor which may occur on short notice if the Supervisor is ill or scheduled in advance when the Supervisor is on vacation.

Duties include:
  • Customer interface/greeting, initiation and completion of forms related to the biometrics processes, taking digital/manual biometrics, initiation and processing of database ID and quality checks, and reconciliation of interim documentation.
  • Administrative support includes meeting and greeting visitors to the ASC; receiving, sorting and distributing mail; answering office phones; answering routine inquires for information or referring requests to the appropriate source within the office; and providing clerical support.
  • US Citizen
  • High School Diploma/GED
  • Must be able to pass our background and credit check process and be cleared for work by DHS.
  • Training will be provided to be qualified as a fingerprint technician.
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