NC FAST Trainer

Location: Durham, NC
Date Posted: 12-27-2017
Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.

The NC Department of Health and Human Services seeks a contract resource to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). Trainer will provide system training on the NC FAST case management system to staff within the Department of Health and Human Services and to county department of social services staff. The NC FAST trainer will be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer nine federal and state economic benefit and social services programs that are managed through the NC FAST system.

Required Skills - 3 years' experience in the following:
Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar.
Experience preparing classrooms and instructional materials in advance of instruction.
Experiencing evaluating student progress and making recommendations for continued training participation.
Experience gathering, reviewing and analyzing course evaluations, and identifying gaps in training needs
Experience providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.
Experience working with training developers, program subject matter experts, technical support, and others to assure good training materials are used
Experience with setting up and breaking down classroom computers and equipment, laptop computers, and projectors.
Experience with Adobe FrameMaker and Adobe Captivate.
Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration

Highly Desired Skills:
Experience with adult learning practices, principles and procedures in classroom and on-line presentations.
Experience assisting with basic application software and hardware support - 1 year
Excellent oral and written communication skills
Strong understanding of internet concepts and web technology - 1 month

Desired Skills:
Working knowledge of the Moodle learning management system - 6 months
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