IT Trainer

Location: Durham, NC
Date Posted: 12-08-2017
Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.

The NC Department of Health and Human Services seeks a contract resource to assist with the training and implementation of NC Families Accessing Services through Technology (NC FAST). The primary purpose of NC FAST Training Developer is to analyze the NC FAST system functionality to develop classroom facilitator-led learning solutions and eLearning courses to support NC FAST implementation.  

This position will work closely with the Training Lead, Training Scripts Writer, Applications Lead and subject matter experts to understand requirements to design training and develop course materials, to develop and maintain Adobe FrameMaker templates and scripts, and to revise training materials for instructional training of adult learners.
Required Skills
Three (3) Years' Minimum Experience in the following areas:

Experience in curriculum design and developing training materials for adult learners
Understanding the social services programs that drive the efforts of the county, regional, and state staff who administer those programs.
Researching and evaluating the NC FAST case management software in order to translate the software functionality into effective learning materials.
Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.
Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective.
Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint)
Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML
Experience in computer-based training instructional design, with learning program design systems.
Experience in software that may include Adobe FrameMaker, Adobe Captivate, Photoshop, Adobe Breeze, Dreamweaver, Visio or other training applications.
Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
Experience developing interactive media presentations that enhance the online educational experience

Desired Skills:
Experience with adult learning practices, principles and procedures in classroom and on-line presentations
Ability to assist with basic application software and hardware support
Must have strong understanding of internet concepts and web technology
Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives
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