Join the TeleSolv Consulting Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Our company is searching for an experienced Functional Area Supervisor to support a contract for one of our federal government clients.
Rated in the top 1000 business in 2019 by Inc.com. Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
We offer excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long term disability insurance, employee assistance program, matching 401(k) plan and more.
Duties / Responsibilities:
Ensures that work performed in functional area is performed to optimum quality standards.
Provides procedures and retraining to employees in functional area as needed.
Ensures timely delivery of all deliverables as they relate to functional area.
Tracks the progress of all activities in functional area and report the status to the contract Assistant Site Manager.
Reviews and approve the daily production report of each clerk assigned, paying particular attention to their achievement of performance standards daily.
Ensures that the SOP for functional area of responsibility is used, understood, and kept up to date.
Ensures accurate timekeeping by reviewing and approving timesheets in accordance with payroll schedules.
Conducts frequent internal quality audits.
Communicates clearly and effectively with coworkers both in written and verbal communications.
Maintains a positive attitude focused on customer satisfaction while managing individual workflows effectively.
Performs process improvements when directed.
Accomplishes all tasks as appropriately assigned or requested.
Completes other duties as assigned.
Public Trust clearance, or the ability to obtain and maintain one.
High school diploma or equivalent.
Two (2) years of records management experience.
One (1) year of experience supervising records management program.
Two (2) years of experience as an acting shift supervisor or lead is substitutable for direct supervisory experience.
Demonstrated working knowledge of Microsoft Excel and Word.
Demonstrated ability to express and exchange ideas clearly in the English language, written and verbal.
Ability to stand, walk, and sit for long periods of time; use hands and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell.
Ability to perform visually to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust to focus.
Ability to push, pulls, reach, stoop and/or bend and lift up to 45 pounds repetitively at times.
TeleSolv Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.